Delhi, April 26: The Director General of Cilvil Aviation (DGCA) on Saturday issued an advisory to airlines to address passenger’s issues during longer flying-time.
It also urged the cariers to providing proper communication and in-flight catering services to passengers as international flights are having longer flying time due to the Pakistan airspace closure.
The DGCA has issued an advisory on passenger handling measures in view of airspace restrictions resulting in extended flight durations and technical stops.
The advisory was issued in view of the urgency caused after Pakistan closed its airspace for Indian airlines, resulting in longer flying hours for their international flights, especially those flying out from north Indian cities, including Delhi.
The advisory primarily focuses on five main areas, that is- pre-flight passenger communication, in-flight catering and comfort, medical preparedness and alternate aerodromes, customer service and support readiness, and intra-departmental coordination.
The DGCA said that there are significant rerouting of international and regional flights, increased block times compared to scheduled durations, and possibility of technical halts enroute for operational or fuel requirements.
The airline should stay prepared with all essential informationan and logistics to deal with the issues related to reschedule and rerouting of the flights at need.
