Delhi: A SpiceJet passenger has publicly criticized the airline's operational decisions after being trapped with fellow travelers, including infants and elderly passengers, for two hours inside a grounded aircraft at Delhi airport during dense fog conditions.
Join the Whatsapp Channel to Get News updates in english
Pratyush Rawat, traveling with an infant on flight SG263 from Delhi to Kolkata, expressed frustration over what he termed "sheer mismanagement" by the airline. The incident occurred early Friday morning when Delhi NCR experienced zero visibility due to thick fog, with temperatures dropping to 6 degrees Celsius.
https://x.com/PratyushRawat8/status/1877553085947507185?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1877553085947507185%7Ctwgr%5E54bc2cec30e6395e992624d9cca4566376dc6166%7Ctwcon%5Es1_c10&ref_url=https%3A%2F%2Fwww.hindustantimes.com%2Ftrending%2Fdense-fog-delays-flights-in-delhi-spicejet-flyer-slams-2-hour-wait-i-have-an-infant-in-my-lap-101736479806200.html
Key Developments:
- Passengers were boarded at 6 AM despite foreseeable fog delays
- Over 100 flights at Delhi airport faced delays due to weather conditions
- What was supposed to be a 2-hour journey turned into a 6-hour ordeal
- SpiceJet responded to the complaint requesting further details via DM
"Airlines should ensure ATC clearance before boarding," Rawat stated in his social media post on X (formerly Twitter), highlighting that waiting in the airport lounge would have been more comfortable for passengers, especially those traveling with infants.
The airline's response remained minimal, with a standard customer service reply: "Hi Pratyush, please send us a DM so we may look into it. We regret any inconvenience caused."
This incident adds to the growing concerns about airline management during adverse weather conditions, particularly during Delhi's fog-prone winter months, raising questions about passenger comfort and airline protocols during weather-related delays.
