New Delhi, Nov 15: Zomato CEO Deepinder Goyal has taken a unique step in fostering user collaboration and innovation by offering a job to a user, Bhanu, who provided insightful feedback on the company’s "Food Rescue" feature. The feature, designed to reduce food waste, allows users to purchase canceled orders at discounted prices. Bhanu suggested improvements to make the system more efficient, and Goyal’s response was swift and surprising.
Acknowledging the value of the feedback, Goyal invited Bhanu to reach out for a potential role at Zomato, emphasizing the company’s commitment to engaging with its user base and integrating their ideas into business operations. This unexpected gesture quickly went viral on social media, drawing attention to Zomato’s open approach to collaboration and its ongoing efforts to innovate based on user input.
By offering a job opportunity to Bhanu, Goyal not only recognized the importance of user feedback but also underscored Zomato’s commitment to continuously improving its services and addressing real-world issues like food waste. The move has been widely praised as an example of how companies can actively engage with their customers and foster a culture of innovation.
