Bhubaneswar, February 6: Odisha Chief Minister Mohan Majhi has directed senior IAS officials to give immediate attention to public grievances, emphasizing the need for quicker resolutions to restore public trust in government processes.
The Chief Minister’s Office (CMO) issued a directive on Thursday to all government departments, stressing the urgent need for an efficient grievance redressal system. The communication highlighted that unresolved complaints create a cycle of recurring issues, which in turn erodes the credibility of the government.
He directed the administrative officials, including the Chief Secretary, district collectors, and police authorities to conduct public grievances on priority, Majhi stressed the importance of addressing citizens' concerns swiftly and effectively. This comes after concerns about delays and inefficiencies that have negatively impacted public trust.
The CMO reiterated that immediate action from officials is necessary to resolve complaints, as many issues are either ignored or poorly managed, which only leads to repetitive grievances and further loss of public confidence. The letter from the CMO emphasizes the need for a shift towards more reliable and prompt responses
“We must move toward providing timely and reliable solutions to public grievances,” the CMO's letter asserts, calling for a change in the way officials handle civic concerns.
This directive is part of Chief Minister Majhi’s broader effort to create a more accountable and citizen-centered administration. By prioritizing concerns more urgently, Majhi aims to reduce bureaucratic indifference and increase public satisfaction.
In a climate where public trust is built on the responsiveness of the government, Majhi’s push for faster and more effective responses aims to ensure that citizens' issues are not overlooked, fostering a government that is more aligned with the needs and expectations of the people.
