“System” Outage grounds passengers
A major system outage at IndiGo Airlines has thrown travel plans into disarray, leaving passengers stranded and frustrated across the country. The technical glitch, which struck around 12:30 pm on Saturday, has crippled the airline's website, booking system, and ground services, causing significant delays and disruptions to flight operations.
Passengers have taken to social media to vent their frustration, sharing stories of missed connections, long queues, and a lack of information from the airline. Many have called on the Directorate General of Civil Aviation (DGCA) to intervene and ensure that IndiGo takes swift action to resolve the issue and assist affected passengers.
In response to the growing outcry, IndiGo issued a statement on X (formerly Twitter), acknowledging the "temporary system slowdown" and its impact on passengers. The airline assured customers that its airport teams are working diligently to assist travelers and minimize disruptions.
"We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system," IndiGo stated. "As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport."
The airline has apologized for the inconvenience caused and is working to restore normalcy as quickly as possible. However, the extent of the disruption and the time it will take to fully resolve the issue remain unclear. This incident highlights the vulnerability of airlines to technology failures and the significant impact such disruptions can have on passengers.
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